Terms & Conditions

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.


All prices listed on this website are in Australian Dollars and all charges will be processed in Australian Dollars.

All prices displayed and products and services offered or to be supplied on www.hankandhera.com.au are subject to change without notice.


All customers placing an order with Hank & Hera are required to log-in. This is to ensure that you are able to track current and previous orders.  


Orders may be made online using the secure Paypal method, Visa or Mastercard.


You cannot cancel or modify an order online once the checkout process has been completed. If there is a mistake in your order, please notify us immediately and quote your Order number so we can rectify any errors prior to processing your order.


Hank & Hera currently accepts payment via Mastercard, Visa ShopPay, Apple Pay, G Pay or PayPal. (Visit Paypal's website for full details on how this can be done. www.paypal.com.au.)


You are welcome to lodge a return request within 10 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Shona Joy does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.

Return requests can be made via philippa@hankandhera.com.au. Please include your order number.

Before lodging your request, please also read through the conditions in the section below to ensure your item is eligible for a return. We reserve the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.


All full priced items are eligible for a refund. The total amount refunded will be minus original shipping charges.

Refunds are reversed onto the form of payment used for the order, i.e. credit card. 

Shipping costs of returning an item is the responsibility of the customer.

Due to the limited nature of our pieces, we currently cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request a refund and make a new purchase. If you need your item urgently, please contact philippa@hankandhera.com.au and we will do our best to assist you.


All sale or warehouse sale items with a strikethrough price are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered. 


Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced goods. Sale items purchased with a welcome code are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.


We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact our Customer Care Team immediately at philippa@hankandhera.com.au and ensure you include your order number and a photo of the fault within your email.

The Customer Care Team will respond as soon as possible with a solution. Our aim is to respond within 24 hours during weekdays. 


Gift cards cannot be returned.



Claims concerning the product delivered must be lodged within 24 hours following delivery of the product.

Claims or disputes will always be examined with the greatest care. It is expected that the customer is acting in good faith when making any complaint(s). The customer should first contact us to seek a solution.


Contacting Us

Email: philippa@hankandhera.com.au

We aim to reply to all emails within 24 hours.