Terms & Conditions

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

 

PRICING

All prices listed on this website are in Australian Dollars, and all charges will be processed in Australian Dollars.

All prices displayed and products and services offered or to be supplied on www.hankandhera.com.au are subject to change without notice.

 

LOG IN

All customers placing an order with Hank & Hera are required to log in. This is to ensure that you can track both current and previous orders.  

 

MAKING A PURCHASE

Orders can be placed online using the secure PayPal method or Visa or Mastercard.

 

CHANGING YOUR ORDER

You cannot cancel or modify an order online once the checkout process has been completed. If there is an error in your order, please notify us immediately and provide your Order number so we can rectify the issue before processing your order.

 

PAYMENT & SECURITY

Hank & Hera currently accepts payment via Mastercard, Visa ShopPay, Apple Pay, G Pay or PayPal. (Visit PayPal's website for full details on how this can be done. www.paypal.com.au.)

 

SHIPPING NOTE

Once an order has been dispatched, Hank & Hera are no longer responsible for any delays, damages, or losses incurred during transit. Ownership and risk pass to the customer upon dispatch. While we may assist in lodging an inquiry with the carrier if a parcel is lost or delayed, we do not guarantee replacement or reimbursement.

 

RETURNS POLICY

Please refer to the returns policy here.

 

COMPLAINTS & COMMENTS

Claims concerning the product delivered must be lodged within 24 hours following delivery of the product.

Claims or disputes will always be examined with the greatest care. It is expected that the customer is acting in good faith when making any complaint(s). The customer should first contact us to seek a solution.

 

Contacting Us

Email: philippa@hankandhera.com.au

We aim to reply to all emails within 48 hours.