Terms & Conditions

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

 

PRICING

Prices are displayed and charged in the currency shown at checkout.

Prices, products and services offered through hankandhera.com.au and hankandhera.com may change without notice.

 

LOG IN

Customers may check out as a guest or use an account where available.

 

MAKING A PURCHASE

Orders can be placed online using the secure PayPal method or Visa or Mastercard.

 

CHANGING YOUR ORDER

You cannot cancel or modify an order online once the checkout process has been completed. If there is an error in your order, please notify us immediately and provide your Order number so we can rectify the issue before processing your order.

 

PAYMENT & SECURITY

Hank & Hera accepts the payment methods shown at checkout. Payment availability may vary by market and device.

 

SHIPPING NOTE

We remain responsible for meeting applicable consumer guarantees. If a parcel is delayed, lost or damaged in transit, please contact us so we can investigate with the carrier.

 

RETURNS POLICY

Please refer to the returns policy here.

 

COMPLAINTS & COMMENTS

If an item arrives damaged, faulty or incorrect, contact us as soon as reasonably possible. Your statutory consumer rights are not limited by this request.

Claims or disputes will always be examined with the greatest care. It is expected that the customer is acting in good faith when making any complaint(s). The customer should first contact us to seek a solution.

 

Contacting Us

Email: philippa@hankandhera.com.au

We aim to reply to all emails within 48 hours.