Returns & Refund Policy

We want you to feel confident choosing Hank & Hera.

Return Window

• United States orders: Request a return within 14 days after delivery.

• Australian and New Zealand orders: Request a return within 10 days after delivery.

• Other destinations: Request a return within 10 days after delivery, unless a longer period is required by applicable law.

These time limits apply to change-of-mind returns. They do not limit your rights for faulty, damaged, incorrect or misdescribed goods under applicable consumer law, including the Australian Consumer Law.

Return Conditions

Eligible items must be unworn, unwashed, unaltered and returned with original tags and packaging.

Full-price items purchased with a welcome code remain eligible for change-of-mind returns.

Items clearly marked final sale and gift cards are not eligible for change-of-mind returns, unless required by law.

Starting a Return

Email philippa@hankandhera.com.au with your order number, the item you wish to return and the reason.

Please wait for our return instructions and Australian return address before sending your parcel.

Customers pay tracked return postage to Australia for change-of-mind returns.

If an item is faulty, damaged or incorrect, we will arrange an appropriate solution and cover reasonable return costs where required by law.

Please keep your tracking receipt until your return is completed.

Refunds

We inspect returned items after they arrive. Approved refunds are issued to the original payment method. Bank and card processing times vary.

Original delivery charges and import duties are not ordinarily refunded for change-of-mind returns, except where required by law.

If a return does not meet the conditions above, we will contact you before taking further action.

Faulty, Damaged or Incorrect Items

Please contact philippa@hankandhera.com.au as soon as reasonably possible with your order number and, where helpful, clear photographs.

There is no 24-hour deadline that removes your consumer rights.

We will provide the remedy required by applicable law, which may include repair, replacement or refund.

Exchanges

We currently cannot facilitate direct exchanges.

Please request a return for an eligible item and place a new order for your preferred size or style.

Contact

For all returns enquiries, email philippa@hankandhera.com.au.

We aim to reply within one business day.